I went to a car repair shop today to have something done because I needed it done and am not comfortable yet with so much physical exertion with a car suspended over me while on my back.
The repair shop did not handle the situation well. Before I left I asked the supervisor to come back outside because I didn't like two noises I had. He really did not want to deal with me and came outside and convinced himself it was ok in what he was telling me. I drive home, one noise gets worse across any bumps or change in terrain up hill or down hill. I got home jacked my car up, the system that was worked on was low on fluid. I added some and bled air out of it. I then took a drive still one bad noise, clanks. I go back, go in driveway jack and jack stands, the installed hose line is just dangling and I can move it 4 inches north and south with my left hand and I am right handed. I call back the center, was told on the phone oh you again. I then lost it, I told the guy I would not be calling back if everything was fun and dropped an F bomb. He hung up on me. I drive back to the center. I hear him coming, he becomes confrontational to me, says he is a bouncer and if this were another place take my type outside and straighten out my mouth. He cools off I explain yet again what is happening. I drive my car to an open bay. They lift it up and sure enough unsecured main high pressure line. Underneath hood, secure hold downs not seated in proper position etc. They secure the underside of the vehicle with the hose and I drive off and I make myself the better person and say sorry for my language earlier.
However, should I reach out to corporate? I don't feel the store manager would do much. I can't believe a service area supervisor would be this aggressive towards a customer and be so cavalier about his tech's negligence. I don't mind paying what I paid for the job to be done appropriately at the point of original repair. I don't feel that mark was met here.
Thoughts?
The repair shop did not handle the situation well. Before I left I asked the supervisor to come back outside because I didn't like two noises I had. He really did not want to deal with me and came outside and convinced himself it was ok in what he was telling me. I drive home, one noise gets worse across any bumps or change in terrain up hill or down hill. I got home jacked my car up, the system that was worked on was low on fluid. I added some and bled air out of it. I then took a drive still one bad noise, clanks. I go back, go in driveway jack and jack stands, the installed hose line is just dangling and I can move it 4 inches north and south with my left hand and I am right handed. I call back the center, was told on the phone oh you again. I then lost it, I told the guy I would not be calling back if everything was fun and dropped an F bomb. He hung up on me. I drive back to the center. I hear him coming, he becomes confrontational to me, says he is a bouncer and if this were another place take my type outside and straighten out my mouth. He cools off I explain yet again what is happening. I drive my car to an open bay. They lift it up and sure enough unsecured main high pressure line. Underneath hood, secure hold downs not seated in proper position etc. They secure the underside of the vehicle with the hose and I drive off and I make myself the better person and say sorry for my language earlier.
However, should I reach out to corporate? I don't feel the store manager would do much. I can't believe a service area supervisor would be this aggressive towards a customer and be so cavalier about his tech's negligence. I don't mind paying what I paid for the job to be done appropriately at the point of original repair. I don't feel that mark was met here.
Thoughts?