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Healthcare Solution - Keep an Eye on this

HALL85

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Jul 5, 2001
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I had the opportunity to tour a hospital in Grand Cayman last month which is a disruptive model that really gets at the cost, quality and waste of our healthcare system. There is a business called "medical tourism" that has been emerging over the past 15 years (primarily in India and Thailand) that is now making inroads into the U.S. The hospital is called Health City (www.healthcitycaymanislands.com) and they recently opened up the first facility that will expand to a 2,000 bed specialized hospital focusing on the highest cost procedures including cardiac, orthopedic and oncology.

The model was developed by a cardiac surgeon (Dr. Devi Shetty) in India who wanted to expand access to care for major, cost-prohibitive procedures. He built the first hospital in 2003 and now has 56 hospitals in India treating tens of thousands of patients. (www.narayanahealth.org). The model operates on five basic principals:

1) Modular designed hospital that is much less costly to build and minimizes hospital acquired infections. (I'll spare the detail, but they provided data which I've validated...but they were able to build the hospital in Grand Cayman for $400K/bed that costs over $1 million/bed here in the U.S.....think about how expensive it is to build on an island and you can appreciate how significant that number is...and it's not a cheap facility by any stretch).
2) Leveraging technology...a qualified surgeon performs the procedure, but is tied to a team (back in India) via telemedicine and videoconferencing.
3) Complete standardization of medical devices, equipment and procedures....for instance, the only use one manufacturer for pacemakers and a limited number of options. The Materials Management supply room was one tenth the size for a similar size hospital here in the U.S.
4) Tort reform...Narayana negotiated with the Caymanian government to cap medical malpractice.
5) Bundled pricing....you are provided the entire price for the procedure. For instance, if you need a quadruple bypass, the price includes everything from consultation, surgery, anesthesia, post-op recovery, physical therapy follow-up physician visits and discharge.

The result? That bypass costs 1/4 the price that it does here in the U.S. and the outcome data is identical. (not to mention you get to recuperate in Grand Cayman with your family!!!).

Will a 2,000 bed hospital in the Caribbean change the way healthcare is delivered here? No, but they already have an agreement with Ascension Health (a 90+ Catholic hospital system here in the U.S.) to provide these procedures to its employees. Think about that...a hospital system has just offered outsourced and off-shored care to their employees) at a lower cost.

I have spent over 35 years of my career in healthcare and have been in hundreds of hospitals, but never have I seen such an impressive or "disruptive" model.

The day I went back to work, there was a copy of Modern Healthcare, one of the main industry periodicals on my desk featuring a story on Health City. They never mentioned the story being published to me while I was there. Competition drives value (cost/quality/outcomes); but the sad thing is we will now be outsourcing more work and jobs outside of the U.S.. Now you know why I think the ACA is a joke.
 
That would be horrible in so many ways. We have to get smarter and not let the Government drive health care or they will simply outsource the government provided services with a different model. A friend of mine is launching a start-up in Brooklyn that is changing the way Dentists charge their patients. It's a subscription service that guarantees payment to the dentist each year and includes a whole bunch of services and provides priority service to the members. He's very excited about it and if it catches on it will change a lot in that world.
 
Now you know why I think the ACA is a joke.

No, I don't. The ACA does not prevent most of that from happening in the US... so why isn't it?

1) Modular designed hospital that is much less costly to build and minimizes hospital acquired infections. (I'll spare the detail, but they provided data which I've validated...but they were able to build the hospital in Grand Cayman for $400K/bed that costs over $1 million/bed here in the U.S.....think about how expensive it is to build on an island and you can appreciate how significant that number is...and it's not a cheap facility by any stretch).

When the board members talk about construction, will they speak of the costs? or will they be talking more about the competition in the area and becoming the most appealing place for a hospital stay? Having read the board minutes for 4 Hospitals which have had major renovations... They are less concerned with costs than they are competition. The term "state of the art" is what they used the most and they weren't referencing a state of the art cost cutting facility.

Complete standardization of medical devices, equipment and procedures....for instance, the only use one manufacturer for pacemakers and a limited number of options. The Materials Management supply room was one tenth the size for a similar size hospital here in the U.S.

While I am sure that would help with costs, I think you can understand why something like this was not included in the ACA.

Bundled pricing....you are provided the entire price for the procedure. For instance, if you need a quadruple bypass, the price includes everything from consultation, surgery, anesthesia, post-op recovery, physical therapy follow-up physician visits and discharge.

While still not as transparent as it should be on the consumer side, wouldn't you agree that we have made some progress there post ACA with the bundled payment program?


Tort reform...Narayana negotiated with the Caymanian government to cap medical malpractice.

Pretty clear we need caps but I think that study from Mcallan Texas is what really hurt the possibility or tort reform being included in the ACA. Republicans probably could have gotten that in the bill if they really wanted it, but I think they planned their strategy on the bill to not support it no matter what and then go after congress in 2010 which worked out for them in the end I guess.
 
Because:
1-The ACA addresses none of these areas which are the real drivers of care and cost.
2-If you had real competition and price transparency, hospitals would be building hospitals to be competitive. Didn't say it would be easy, but rather how this model was addressing hospital design to achieve cost synergies and improve HAI rates.
3-Once again, this is a real cost driver...the ACA moved dirt from one end of the room to the other. It was an outright waste of time that has added layers of cost and we still have 30+ million without coverage.
4-What progress? Can you point to an example where a consumer knows the cost of a procedure and can shop it?
5-Talk to any physician and they will tell you how much of an impact tort reform would make.

The intriguing thing about this model is that it gets at the real drivers of cost, quality and outcomes. You can't legislate that. So we've continued to build an inefficient system that now runs the risk of losing patients (and jobs) to off-shore solutions. Think about that; we will be exporting healthcare to a better model!!
 
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