I get a revolving door of Alumni Relations folks every 2 years or so that initially reach out, want to chat on Zoom, invite me to things, etc... and then 9-12 months later, after I start feeling I have a good contact, I feel valued, they want me to be involved, etc...they fall off the face of the earth. I try to proactively reach out via email or LinkedIn, and I get ignored. Time and time again. The whole thing just reeks of some poorly managed corporate environment, where every so often the new manager has the "Bright idea" to "engage customers", which works for a few months and then falls by the wayside as a result of poor office culture. It's not even like these people don't work at the University anymore. In some cases it's a lateral move, in others its a promotion...in all cases, no hand off, no introduction to a new contact...not even a courtesy reply that they are doing other things now.
Whether it's a lack of consistency, follow through, whatever you want to call it...if I'm a "target" alum that they want to develop and cultivate over 5-10-20 years...they aren't doing a great job. Is this anecdotal? Yes. However, I'm willing to bet that I'm not the only one that gets this kind of treatment/interaction, let alone all of those that get nothing at all except the periodic solicitation for money.
I love Seton Hall in spite of the same nonsense for 20 years now because I met my wife there, because of my involvement with basketball, and because of other memories of my life at that time. I can't say it's because of University's efforts while I was there or in the years following as an alum.