I'll accept the technical issues to a large degree - they shouldn't happen but it's understandable. What I can't understand, however:
1. Why weren't these emails with links set out in advance, before the site is live? This way everyone has it and is on equal footing. For those that didn't get it, there would be time to address. I got my email late, it was useless.
2. Why is this some free for all endeavor instead of a gated sale with a presale code for season ticket holders?
3. If demand is such an issue, why not institute a lottery for each round, so everyone has a chance? If not that, then more weighting should either be given to those that attend the most or haven't attended one - pick a stance and execute it.
4. Why not open the basketball offices and offer some seating to certain guests in order to free up more seating? We have done this in the past.
We have paid professionals here and this was just total amateur hour handling of these events. Very disappointing. I can live with not getting to take my family to the game, but I'm pretty annoyed I didn't even get a fair chance to attempt it.